Terms of Service & Privacy goldbuyersonline
Gold Buyers National Pty Ltd
ABN 55 600 754 327 | Second-hand dealer licence 4072106
1/8 Grebe Street, Peregian Beach QLD 4573
hello@goldbuyersonline.com
1. About these Terms
These Terms apply when you use the precious-metal buying services of Gold Buyers National Pty Ltd trading as Gold Buyers Online (we, us, our), including our mail-in service and stores. They operate with our Privacy Policy and any mandatory rights you have under Australian law. If a provision is inconsistent with a right that cannot lawfully be excluded, that right prevails.
We may update these Terms prospectively. Material changes will be published on our website and apply from the stated effective date. Changes do not retrospectively alter a completed transaction unless required by law or agreed with you.
2. Licensing and legal compliance
We operate subject to the Second-hand Dealers and Pawnbrokers Act 2003 (Qld) and other applicable Queensland laws. We also comply with applicable obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), including customer due diligence, record-keeping and reporting obligations where they apply to our services.
3. Before using our service
You must be at least 18 years old under our business policy; be legally entitled to sell the Items; provide accurate and current information; and provide identification and other information reasonably required for licensing, fraud prevention, payment, AML/CTF or other legal obligations. We may verify identity information with document issuers, official record holders or authorised verification providers where lawful.
We may decline, delay or limit a transaction where reasonably necessary to comply with law, verify identity or ownership, manage fraud or financial-crime risk, protect customers or staff, or where we cannot safely or lawfully provide the service.
4. Items we buy and valuation
“Items” means second-hand gold, silver, platinum or other precious-metal items submitted to us, including associated non-precious components. We generally buy items for their recoverable precious-metal content and do not separately purchase gemstones unless expressly agreed. We test Items to assess weight and purity and make an offer based on our testing, prevailing precious-metal prices and commercial buying rates. Website prices are indicative and may differ from the price used at the time of valuation because metal prices move continuously. Our offer to you is calculated solely at our discretion and we are not obligated to purchase your items. You may accept or reject our offer.
5. Mail-in service
To use the mail-in service, request a pack, complete the customer information requested and send the Items using the supplied packaging and instructions. The service is available within Australia only. We usually value Items promptly after receipt and will communicate an offer using the contact details you provide.
If you accept, we will arrange payment to your nominated account, generally within two business days. If you reject, we will return the Items using tracked delivery at no charge, subject to these Terms and any lawful verification requirements.
6. Sending your parcel and transit risk
For mail-in customers, you are responsible for the parcel until it is accepted and scanned by Australia Post in accordance with our lodgement instructions. For parcels sent in our supplied, fully sealed reply-paid packaging and lodged over the counter, we provide transit cover up to $1,000, subject to reasonable evidence of lodgement, contents and value. You should arrange additional cover if you believe the value exceeds $1,000.
A parcel will be treated as lost only after reasonable carrier investigation. We will not exclude responsibility where loss or damage results from our act or omission or where liability cannot lawfully be excluded. If you use your own packaging or carrier, responsibility for carrier claims remains with you unless the loss or damage is caused by us.
7. Gemstones and non-purchased components
For mail-in transactions, you may ask us before accepting our offer to remove and return gemstones. Stone removal is not offered at our stores. Removal can involve breakage or damage despite reasonable care, particularly with fragile, treated or unknown stones. We do not guarantee successful removal, but nothing in these Terms excludes liability that cannot be excluded by law.
8. Acceptance and payment
A sale is completed when you accept our offer and any required transaction record is signed or otherwise validly accepted. Mail-in payments are made by bank transfer or PayID to the nominated account. Store payments may
be made by cash, PayID or bank transfer, subject to law, available payment methods and our right to decline cash. Banking processing times may affect
when cleared funds appear.
9. Returns where no sale occurs
If you reject our offer, or we decline to purchase the Items, we will return them to the address recorded for the transaction or hand them back in store. We may require identity or address verification before dispatch. Return delivery will ordinarily be tracked and may require a signature. We do not insure return deliveries.
10. Statutory holding period
Where the Queensland second-hand dealer legislation requires it, nominated property acquired by us will be kept in our possession for 7 clear working days after acquisition, or for any other period required by law. This is a statutory holding period, not a customer cancellation or cooling-off right.
11. Ownership, authenticity and prohibited conduct By submitting Items, you represent that the information you provide is accurate and that you own the Items or have lawful authority to sell them. You must not submit stolen property, counterfeit identification, unlawfully obtained property or Items subject to another person’s rights without authority. We may provide information or Items to law-enforcement or regulatory bodies where required or authorised by law.
12. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. Any limitation in these Terms operates only to the maximum extent permitted by law.
13. Liability
To the extent permitted by law, we are not liable for loss that is indirect or consequential and was not reasonably foreseeable as a result of our breach. Any stated transit-cover limit is an insurance/cover limit and is not intended to limit a liability that cannot lawfully be limited. We remain responsible for loss or damage to the extent caused by our negligence, breach of contract or other liability that cannot be excluded.
14. Website and third-party services
We take reasonable care with website information but prices, availability and content may change. Links to third-party websites and services are provided for convenience. Their own terms and privacy practices apply. We may suspend website or service functionality for maintenance, security, legal or operational reasons.
15. Acknowledgments You Make When Using Our Services You acknowledge and agree that there may be occasional errors or omissions in prices, and delivery times as advertised on our website. You further acknowledge that we do not purchase stones, however, can remove and return them to you upon request. We cannot guarantee that all stones will be removed or that the stones will be undamaged.
16. Other Matters You Should Be Aware Of
We may change and update information on our website. We can refuse to serve you and provide our Services We may refuse to provide Services to you or anyone, for any reason, at any time. In particular, if you breach this Agreement, we may immediately terminate your use of our Website and Services. We can also change, suspend or stop providing Services at any time, for any reason, and without notifying you.
17. Complaints and disputes
Please contact us first at hello@goldbuyersonline.com so we can try to resolve a concern promptly. Nothing in these Terms prevents either party from exercising legal rights, contacting a regulator, obtaining legal advice, making a lawful complaint or participating in an external dispute-resolution
process. If both parties agree, a dispute may be referred to mediation or another independent dispute-resolution process.
18. Governing law
These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts and tribunals having jurisdiction in Queensland, subject to any mandatory law that provides otherwise. If a provision is invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue.
Gold Buyers National Pty Ltd | October 2026 | 1/2
Gold Buyers National Pty Ltd
ABN 55 600 754 327 | Second-hand dealer licence 4072106
1/8 Grebe Street, Peregian Beach QLD 4573
hello@goldbuyersonline.com