GOLDBUYERS NATIONAL PTY LTD TERMS AND CONDITIONS
“We”, “Us” or “Our” refer to Gold Buyers National Pty Ltd.
“You” and “Your” refer to the person or persons sending gold, platinum or silver jewellery or other precious metals to Gold Buyers Mail In.
“Jewellery” refers to the previously owned gold, platinum or silver jewellery or other precious metals which You submit to Gold Buyers Mail In.
Gold Buyers National uses Australia Post, Registered Post delivery service for delivery of parcels. For information on the Australia Post registered service and their Terms and Conditions please visit http://auspost.com.au/parcels-mail/registered-post.html
Your parcel is delivered to us at your own risk. We take responsibility for the parcel once it has been signed and received by us at the Australia Post outlet. The tracking service offered by the Australia Post registered service is proof that the parcel has been delivered, received and signed by us.
In the unlikely event of a lost parcel using Australia Post registered service with packaging provided by us, we will insure for up to $250. The parcel will be declared lost if not found after 8 weeks of the date that you posted it. Payment of insurance will be made on conclusion of 8 weeks.
If you wish to insure your parcel for more than $250, you are welcome to do this at your own expense.
If you wish to use your own parcel and delivery service, you are welcome to do so, however if the parcel is lost or stolen prior to reaching us we take no responsibility, you must make a claim against your carrier.
All valuations are conducted by us typically the same day that we receive and sign for your parcel from Australia Post. Your items are professionally tested using advanced and expensive technology (Niton XRF machine) in order to obtain an accurate measure of the purity of your gold, silver or platinum. Items are valued based on the weight, purity and gold price on the day. Our offer to you is based on our professional valuation at our discretion.
Payments are made within 24 hours of receiving acceptance of the valuation from you. Payments are made via direct transfer in to the account nominated by you and provided on your ‘customer details’ form. If an offer acceptance is made over a weekend or public holiday payment is made the following business working day.
If you choose to decline our offer, we will return your items to you free of charge. We use Australia Post Registered service for returned items. Items will be returned to the address provided on your ‘customer details form’. The delivery will require a signature upon receipt. We ensure that your items are returned in a padded secure satchel. Once the items have been placed in the post they are no longer the property of Gold Buyers National Pty Ltd.
We dont purchase stones however we can remove and return stones to you upon request. The request for return of your stones must be made when accepting our offer. We return stones to you free of charge via the Australia Post Registered Post service. We cannot guarantee that all stones will be removed or undamaged.
Second Hand Dealers License
Gold Buyers National Pty Ltd possesses the Queensland Secondhand Dealers License, number 4072106. We follow all Queensland licensing requirements under the Secondhand Dealers Licensing Act 2003, Section 9. Gold Buyers Mail In is the trading name for Gold Buyers National Pty Ltd. After purchasing your items from you, we hold the items for a cooling off period of 7 days at our Head Office.
We must sight a true and accurate, double sided copy of your photo identification (drivers license as requested on the Customer Details Form) in order to purchase gold, silver or platinum from you. You must be over 18 years of age in order to sell to us.
Warranties and Representations
When You use our Service or Web Site, You represent and warrant to Gold Buyers National Pty Ltd that the information You submit to us is true and accurate.
Description of Jewellery
You agree to accurately list and describe the Jewellery that You send to Us on the customer details form provided by us in your Mail In pack. If We determine, in Our sole discretion, that there are significant discrepancies between the Jewellery as described on your packing slip and the items we actually receive, or if no completed Customer Details form was included in the package, We may suspend or terminate the transaction with notice to you. In the event that We terminate the transaction, We will post Your Jewellery to You via Australia Post registered service within 2 business working days at our expense.
There are no third party beneficiaries to these Terms and Conditions.
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
IN ALL EVENTS THROUGHOUT THESE TERMS AND CONDITIONS, YOU AGREE THAT THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR CAUSES OF ACTION FOR LOST, DAMAGED OR DESTROYED JEWELLERY SHALL NOT EXCEED THE LESSER OF OUR SETTLEMENT TO YOU OR $1,000.00AUD PER TRANSACTION. YOU AGREE THAT WE WILL NOT BE LIABLE FOR AND YOU EXPRESSLY WAIVE ANY CLAIMS YOU MAY HAVE AGAINST US FOR ANY OF THE FOLLOWING:
(A) INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNATIVE DAMAGES, OR FOR LOSS OF PROFIT OR OPPORTUNITY;
(B) CLAIMS, DEMANDS, OR ACTIONS FOR ANY SUBROGATION CLAIM BROUGHT BY YOUR INSURANCE CARRIER, AND YOU EXPRESSLY AND SPECIFICALLY WAIVE ANY SUBROGATION CLAIM ON YOUR BEHALF AS WELL AS ON BEHALF OF YOUR INSURANCE