Gold Buyers FAQ's
You’ve landed on our Gold Buyer’s FAQ’s page, where we answer all of your frequently asked questions!
If we haven’t covered your question below, send an enquiry to our team, we will get back faster then you can say Gold Buyers Mail-In!
In fact, over 96% of customers accept our valuation!
We buy every karat of gold we can.From 9 karat, 24 karat, or anything in-between, we’ll buy it! Gold Buyers Online will purchase anything made of gold, silver or platinum. It can be in the form of jewellery (yes, even broken or missing pieces!), coins or bullion. We’ll also buy your sterling silver and even your old dental gold! Keep reading out FAQ's to find out more!
Yes!The condition of your item is irrelevant to our calculations, as we melt the metal down after purchase. Only the weight, purity and gold price on the day are factored into the calculation. So those pesky tangled chains and single earrings clogging your jewellery box can fetch you great money! Send it to us now and we promise to look after you.
Yes, absolutely. That is part of our service. We test each individual item and then advise you on any items we find are plated or filled, and can’t be purchased. For the items that can’t be purchased, we’ll happily return them to you free of charge via registered post.
Let us know.
We don’t purchase diamonds or precious stones, however we will happily remove and return any stones to you free of charge, if required. If there are any stones we feel may be unable to be removed, due to being heavily embedded or extremely small, we will let you know beforehand.
No, we don’t purchase items that are plated or filled with another metal as they contain very little gold content.
We take gold dental products, including any gold contained in porcelain-fused crowns. You’d be surprised at what it is worth!
At the time of assessment, we calculate the value of your jewellery based on the following factors:
Each karat holds a different percentage of gold. Starting with 24k, which is 100% purity, and working its way down. So, depending on the percentage of gold, you are paid based on the AUD gold price on the day for 24k (100% purity) gold bullion that trades in the stock market. Follow our Facebook page for the latest gold prices!
The weight of your precious metals and jewellery items are also used in the equation. The heavier the item, the more money in your pocket.
The purity of each item is tested with the highest of quality Xray technology, the Niton XRF machine.
A whopping 96% of our customers are delighted with our valuations! For the small percentage who decide not to sell their items, we’ll happily return the items free of charge via registered post for our online service. A tracking number will be provided to you prior to posting. Keep reading out FAQ's to find out more!
We have a 100% successful delivery rate!
We are yet to experience a lost parcel with Australia Post registered service. However, if an incident was to occur and the parcel is deemed lost by Australia Post, we will provide an insurance compensation payment of $250.
Quickly! If you accept our offer using our online service, we’ll pay you within 24 hours (we transfer the funds in to your nominated bank account within 24 hours of acceptance).
While our staff ensure every effort possible to minimise stolen property issues, we cannot eliminate this risk completely. We work co-operatively with each law enforcement agency to comply with individual city and state requirements. Among the procedures we follow:
1. All licensing regulations and liaise with authorities when necessary. This includes documenting, holding and recording procedures;
2. Other confidential security procedures to keep your valuables safeguarded.
★★★★★Fantastic service - Tanya was amazing. The whole process is so simple and true to their word, I was offered a great return on my gold as soon as my parcel arrived at their premises. The payment was also transferred directly into my account over night. Could not ask for a better experience! Thank you!