Terms of Service

These Terms of Service for customers (“Terms”) apply to all customers, and potential customers of Gold Buyers National Pty Ltd t/as Gold Buyers Online [ABN 55600754327] (“we, us, our”). These Terms together with any other terms and conditions and policies including our Privacy Policy we publish or link to on our Website and Services form an agreement with us (“Agreement”). “You” could be any customer of ours and anyone sending gold, platinum or silver jewelry or other precious metals to Gold Buyers Mail In. If you do not agree, you cannot use our gold buying services. We may change this Agreement at any time, and by continuing to use or access our Website and Services, you are accepting those changes.

Secondhand Dealers License

We follow all the licensing requirements under the Secondhand Dealers and Pawnbrokers Act 2003 (“the Act”) and hold the license under number 4072106. 

Anti-Money Laundering

We follow all the requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (“the Act”).

BEFORE USING OUR SERVICE

Things you must do before using our Service

You must:

• be over 18 years old; 
• provide a true and current copy of your driver’s licence (double sided); and
• provide complete and accurate information to us, including all information on your customer form, and promptly inform us of any updates to your information (this includes the description of the items).

Acknowledgements you make when using our Services

You acknowledge and agree that there may be occasional errors or omissions in prices, and delivery times as advertised on our website. You further acknowledge that we do not purchase stones, however, can remove and return them to you upon request. 

How it works

You need to request a mail-in pack from us via our website.  Once you receive your mail in the pack you need to and fill in our customer form and send the Items to us with the customer form in your mail in the pack – the parcel. We service customers in Australia only.  

After we receive the Items from you in the secure mail-in service, we will examine it and give you a quote. If the quote is acceptable to you, we will transfer the agreed upon amount into your nominated account within 2 days. If the quote is not acceptable, we will mail back your Items back to you immediately. 

Once we receive your parcel, we video the opening of your parcel and the contents that are removed. This is for transparency. A copy of the video can be sent to you on request.

Item Pricing 

The price of precious metals is dynamic and fast changing. Therefore, we keep update the price on our Website diligently, but this may not be the current price and will be confirmed prior to finalising the sale. 

Delivery

We use Australia Post, registered post service. For more information on the Australia Post registered service and their Terms and Conditions please visit http://auspost.com.au/parcels-mail/registered-post.html

Sending your parcel

Your parcel is delivered to us at your sole risk. We take responsibility for the parcel once it has been signed and received by us at the Australia Post outlet. The tracking service offered by the Australia Post registered service is an acknowledgement that the parcel has been delivered, received and signed by us.

In the unlikely event of a lost parcel using Australia Post registered service with packaging provided by us, we hold insurance for your parcel up to the sum of $250. The parcel will be declared lost if not found after 8 weeks of the date that you posted it. Payment of insurance reimbursement sum will be made at the completion of 8 weeks. 

Where your parcel is valued at over $250, you are solely responsible for any additional insurance. No reimbursement of any sum is made over and above the sum of $250. 

If you wish to use your own parcel and delivery service, you are welcome to do so, however we are not responsible for any lost or stolen parcels, and you are solely responsible for all claims against your carrier or delivery service. 

Valuations

All valuations are usually conducted by us on the same day that we receive and sign for your parcel from Australia Post. Your items are professionally tested in order to obtain an accurate measure of the purity of your gold, silver or platinum. Items are valued based on the weight, purity and gold price on the day. We then make an offer to you to purchase the items. Our offer to you is based on our professional valuation and is made at our sole discretion. 

Acceptance

You may accept or refuse our offer of purchase. Where you accept an offer, but wish to keep the stones, we can remove and return them to you. You must request that the stones be returned when accepting our offer. We cannot guarantee that all stones will be removed or that the stones will be undamaged.  

Payments

Payments are made within 24 hours of receiving acceptance of the valuation and offer made to you. Payments are made via direct transfer into the account nominated by you and provided on your customer form. If acceptance is made over a weekend or public holiday the payment is made the following business day.

Returning your parcel

In circumstances where you decline our offer, we will return your parcel free of charge. We will also return stones to you where requested by you. We will also return your parcel within 2 business days, where we determine that there are significant discrepancies between the description of items in the customer form and the items we actually receive. 

We use Australia Post Registered service for returned items. Items will be returned to the address provided on your ‘customer details form’. The delivery will require a signature upon receipt. Once the items have left our premises, we are no longer responsible for your parcel. 

Cooling Off period

After purchasing your items from you, we hold the items for a cooling off period of 7 days as required by Section 44 of the Act. 

Things you must do after sending your parcel

You must:

• contact us in relation to all deliveries;
• seek our prior written consent before any publication of information about us; and
• in the case of a dispute keep all communications confidential.

Things we’d love you to do after using our Services

We’d love you to provide us with any photos, videos, testimonials, and/or case studies so we can use them for marketing and information purposes, publications, exhibitions, and professional awards across all print or digital mediums, including our social media channels.

However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately.

Promotions

All promotions, and special offers (collectively referred to as “Promotions”) offered by Gold Buyers Online are limited to one redemption per customer unless explicitly stated otherwise. Promotions are non-transferable, cannot be combined with other offers or discounts. Any misuse or violation of the terms of the Promotions may result in the invalidation of the Promotion and/or cancellation of the related order. Gold Buyers Online reserves the right to modify or cancel Promotions at any time without prior notice.

OTHER MATTERS YOU SHOULD BE AWARE OF

We may change and update information on our website. 

We can refuse to serve you and provide our Services

We may refuse to provide Services to you or anyone, for any reason, at any time. In particular, if you breach this Agreement, we may immediately terminate your use of our Website and Services. We can also change, suspend or stop providing Services at any time, for any reason, and without notifying you. We are not responsible to you for any changes, or if we stop any services.

LIABILITY AND INDEMNITY 

To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services purchased using the service, including, but not limited to, any errors or omissions, lost, damaged or stolen items during delivery, any late delivery, your reliance on any of our information, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services. In any event, our liability is limited to the sum of $1,000.

 You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including but not limited to any claims by your insurer.

IF THERE IS A DISPUTE 

In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

OTHER 

This Agreement is to be construed in accordance with the laws of QLD, Australia, and you and we submit to the jurisdiction of the courts of QLD, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in this Agreement survive termination of this Agreement.

DEFINITIONS
Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs.
Items refers to the previously owned gold, platinum or silver jewelry or other precious metals which You submit to us.

Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs.
We, us, or our means Gold Buyers National Pty Ltd t/as Gold Buyers Online [ABN 55600754327] and includes any of our directors, officers, employees, agents, partners, and contractors.
Website and Services means https://goldbuyers.com.au/ and everything available on this website including, but not limited to, all Products and any services.